At this time, purchases made at www.mexicanartes.mx
- WE DO NOT MAKE REFUNDS
- FOR EXCHANGES of items purchased on the website www.mexicanartes.mx are accepted within 8 CALENDAR DAYS from the day the product is received.
- Any shipping and courier costs incurred due to changes are the customer's responsibility.
- For exchange policies to apply, the merchandise must be in perfect condition, unused, with tags in place, and accompanied by the original exchange form and customs documents (if applicable).
How to make returns?
- Pack and seal your merchandise securely (preferably in the original packaging). You will be responsible for the return shipping costs. Please note that returns are not prepaid; therefore, you will be responsible for the shipping cost. Shipping costs are non-refundable.
- Send the package to: Independencia 575, Local 5, Col. Arcos de Guadalupe, Zapopan, Jalisco, CP 45037
Defective or incorrect items
Any defective item or product that is different from the original order can be exchanged within the first 8 CALENDAR DAYS of receiving the item.
Please note that all defective item(s) are subject to inspection.
Please note that all defective item(s) are subject to inspection.