Frequently Asked Questions

Yes, shipping is free on orders over $2,500.00 MXN within the Mexican Republic and not belonging to extended areas.

Learn more in our shipping policy .

Yes, our deliveries are domestic via DHL and international via ESTAFETA.

You have 24 hours after your purchase to make the change. Write to us on our WhatsApp: +52 55 1337 0133 or email us at contacto@mexicanartes.mx to request a change of delivery address.

We will replace any item that arrived defective, damaged, or that doesn't fit, only within the first 8 calendar days after you received the package.

The following products are not eligible for returns:

• Discounted or sale items
• Used products or products in poor condition.

Learn about our return policy .

It's very simple, just add the items you want to your cart and when you're ready, go to your shopping cart and click on "complete order," then enter your shipping information and choose your payment method.

All done, you'll have your products at your doorstep in a few days!

Check out our buying guide.

You don't need to create an account with us; when you make your first purchase, an account will be automatically created on our site. This will save your information so that your next purchases will be much faster, and you will also be able to receive special promotions.

Some products will have a discount that you can see on the screen, and it will be applied directly to the price when you go to the checkout screen. You will notice it as a strikethrough price (for comparison), and we will show the discounted price you will pay in red.

Our promotions are temporary and subject to change without notice.

We announce them through our website, social media, and email, so we recommend that you keep an eye on these channels to find out about the current ones.

We also offer interest-free installments on purchases over $5,000.00 MXN. You can send us a message via WhatsApp to learn more about this promotion : +52 55 1337 0133 .

You can redeem your discount code in our online store during the checkout process before placing your order.

If, at the time of payment, you enter a discount code that does not exist or is no longer active, an error message will appear. If this happens, send us a message to +52 55 1337 0133 for assistance with your questions.