General information
At Mexicanartes we SHIP WORLDWIDE.
- For purchases over $2,500.00 MXN, shipping is FREE throughout Mexico.
- For purchases under $2,499.00 MXN, shipping within the Mexican Republic is $160.00 MXN.
Shipping to all of Mexico is via DHL, with delivery within 3 to 5 business days. If your purchase is less than 1 kg, delivery is within 1 to 2 business days.
Shipping costs to OTHER COUNTRIES are calculated on the payment screen.
- INTERNATIONAL shipments are made through ESTAFETA, starting at $800.00 MXN and for each additional half kilo $160.00 MXN, with delivery in 5 to 7 business days.
Section 1 – Shipping Cost
Shipping is free for purchases over 2,500 pesos. For purchases under 2,500 pesos, shipping costs start at 160 pesos, depending on the shipping method you choose.
Section 2 – Delivery Time
Orders placed on business days (Monday through Friday) before 2:00 pm will ship the same day. Orders placed after 2:00 pm will ship the following business day. Delivery times may vary depending on your order selection; for domestic deliveries, it can take 2 to 5 business days.
Please note that delivery times may vary during holiday periods and promotional seasons. In larger areas, delivery times may be longer depending on the carrier.
Section 3 – Origin of shipment
All orders are packed and shipped from our warehouse in Zapopan City, 4037, Jalisco , Mexico .
Section 4 – Shipping Address
Your order will be shipped to the address you provided at checkout. You can make changes to the address as long as the order hasn't been shipped, and delivery times may change.
If you are not at home, parcel and logistics services will make two to three delivery attempts and leave a notification. After these attempts, the package will be returned to our warehouse, and we can send it to you again, covering the shipping cost again.
Section 5 – Delivery Method
We use certified shipping services from courier companies such as Estafeta, FedEx, DHL, Redpack, and UPS. Depending on the product and shipping address, we will select the best shipping service.
Section 6 – Shipping Notification
Once your order is approved and your payment validated, we'll notify you via email, text message, or messenger (according to your choice at checkout) about the progress of your order. When we ship with the package, we'll send you the tracking number so you can track your order.
Section 7 – Receiving the shipment
Upon receiving your order, please verify that your products are complete and in optimal condition. Otherwise, please check our return policies. If possible, record the opening of your order for any subsequent clarification.
Section 8 – Contact Information
For any questions or clarifications regarding your shipments, we recommend that you contact us with your order number or tracking number:
Mexicanartes
Address: Independencia 575, Local 5, Col. Arcos de Guadalupe
City: Zapopan, Jalisco, Mexico , Zip Code: 45037
Email: mexicanrtess@gmail..com
Telephone: +525513370133
mexicanartes.mx